Refund Policy

Our payments are handled by Paddle.com, our reseller and Merchant of Record, which also processes refunds. Refunds follow this policy and Paddle's Refund Policy. Nothing here limits the rights the consumer law of your country gives you.

Subscriptions

• You can cancel a subscription at any time. It won't renew again, and you keep access until the end of the period you've paid for.
• Subscription payments are refunded where the consumer law of your country gives you that right. For example, in the European Union, the United Kingdom and some other countries, you may be able to withdraw from a new subscription within 14 days of the first payment.
• Other refund requests are considered case by case by Paddle, under Paddle's Refund Policy.

Course purchases

If you ask within 14 days of buying a course:

• Full refund if you've opened 5 or fewer of its lessons.
• 50% refund if you've opened more than 5.

After 14 days, refunds are given where the law requires them, or at Paddle's discretion. A refund ends your access to the course.

How to ask for a refund

• Go to paddle.net, find your order using the email address you paid with, and request a refund; or
• email us at billing@beyondjlpt.com with the email address you paid with, and we'll arrange it.

Refunds go back to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.

Problems with the service

If something isn't working, please contact us first at support@beyondjlpt.com so we can fix it. If the service has a major problem we can't fix, you may be entitled to a refund under the Australian Consumer Law or the consumer law where you live, whatever the timing.